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F.A.Q

1. Customer Account

How do I create my account?

To create an account at the online store M.MICALLEF, necessary before any order, enter your email address, which becomes your username and any other information required in the appropriate fields.

How do I make changes to my account?

Changing your password or your billing information couldn't be easier! Click on “my account” and type your login and password. Once you're connected you'll be able to view and change your personal details.

I've forgotten my password, how do I connect to my account?

When you click on the forgotten password link, provide the e-mail address which you used to create your account. You will receive yours, or a new password, by e-mail.

How do I subscribe to the newsletter?

Subscribe to the M.MICALLEF online store newsletter by ticking the box dedicated in “creating your account”. You will be informed of our exclusive offers, online store news …

How do I unsubscribe from the newsletter?

You can unsubscribe from the newsletter by simply clicking on the unsubscribe link at the bottom of the newsletters you receive.

How do you use my personal information?

The information that you send us to process your order is only used in the context of our business relationship. This information cannot be shared with third parties or sold on. In accordance with the “loi informatique et liberté” (French information technology and civil liberties act) of 6 January 1978, you have the right to access and amend your personal information. Your banking information (payment cards) is only used in the context of your payment via our secure payment partner, Banque CIC. We don't keep any of your bank details.

2. Customer Services

How can I contact Customer Services for the M.MICALLEF online store?

You can contact us by e-mail at : customer@mmicallef.com

What should I do if my product is damaged or if I haven't received the product I ordered?

In these cases thank you to contact customer service online store M.MICALLEF by email immediately, explaining the problem so that we can respond within 24 hours, and leaving a phone number to reach you if needed.

3. Orders

How do I make an order via the M.MICALLEF online store?

To place an order on the online store M.MICALLEF, simply browse the site.
Choose the items you wish to purchase by clicking 'add to basket'.
You can check at any time, the contents of it by clicking on 'basket'
Then click on the 'Order' button
Your order is prepared in maximum 48 working hours in our warehouse, Delivery times are between 3 and then 7 working days after delivery of your order to the transporter.

How long will it take for my order to be processed?

Preparation and shipment normally made ​​within 48 hours (2 days) of receipt, confirmation and payment of the order.

How can I find out the status of my order?

NWe will send you a confirmation e-mail after your order has been confirmed. This e-mail will contain an order summary, together with a link which you can click on to access your account and to track the status of your order. Your order will show as 'Confirmed', 'Being prepared' and 'Dispatched'.
You will also receive a further e-mail to let you know when your package has been passed on to the transporter, which will include a parcel tracking number enabling you to track the progress of your package.

How can I cancel my order?

After confirming your payment, the content of your order can not be changed or canceled. Check items in your shopping cart before finalizing your payment.
You have a cooling off period of 14 days after delivery. You should only use for this purpose the 'return and withdrawal' form, and properly implement 'the terms and conditions'.
We will record your cancellation when it follows the procedures outlined above and the card used for your purchase will be automatically refunded with the full amount of your order.

How do I customize my order and what are the prices?

We have the ability to customize your order: engraving on a perfume bottle a message, a name, in the limit of 30 characters for a bottle containing 100 ml of perfume, and 15 characters for a bottle containing 30 ml of perfume.
A punctuation mark, a space, a special character, is 1 character
We offer this customization!
When ordering, just indicate the message or the name of your choice in the box provided for this purpose, make sure of the shapeandspelling.

4. Payment

What payment methods do you accept?

You can use the following payment cards on the M.MICALLEF online store: Carte Bleue, Visa, and MasterCard. We only accept payment by credit card. The payments are completely secured by CIC Lyonnaise de Banque.

How is the payment made secure?

The online store M.MICALLEF uses CM-CIC p@yment.
This solution was developed so that you can make payments safely and confidentialy, in accordance with the PCI-DDS standards.
When making your payment, a request for identification notifies you to finalize the settlement.
According to the bank issuing the card, identification demands can be different: PIN, date of birth. In case of difficulty please contact the issuer of your credit card.

5. Returns and Refunds

How do I return a product and how long do I have to do so?

To return the product in accordance with the right of withdrawal of 14 days, you need to follow the terms that are defined in our 'terms and conditions':
1- Complete correctly and send us by email the form provided for that purpose on download here
2- Return at your expense, your article, unused and in perfect condition, in its original packaging, with the transporter responsible for the first delivery and on the same terms to:
Parfums M.MICALLEF, 133 chemin de St. Marc, 06130 Grasse, France
Enclosing a copy of your invoice.

What are the terms of return?

If the return is due to an error on our part, of course, the return postage will be refunded upon proof. This is not the case if you exercise your right to cancel.

What should Ido in caseof wrong delivery?

If an error of the transporter or our company is made on the order, or if the item is faulty, please immediately contact customer service: contact@mmicallef.com
How to complain?
You have a period of 2 working days from delivery to make your claim, or 30 days after the discovery of a latent defect.
You will use the 'return and withdrawal' form, or by addressing a recommended letter to : Parfums M.MICALLEF, 133 chemin de St. Marc, 06130 Grasse. The non-compliant product will be automatically refunded, including delivery costs within 30 days of its return to our address./p>

6. OTHERS

I haven't received your dispatch confirmation e-mails. What should I do?

These e-mails may have gone into the 'junk' or 'spam' folders in your mailbox. You are advised to save the www.M.MICALLEF.com domain under the 'safe' list in your anti-spam tool and/or mailbox

What should I do if I am not able to process my payment?

If your payment isn't going through, please check that there are no errors in your card number or the card expiry date. Please also check with your bank that they are not blocking the payment. For security reasons, customer services do not have access to your bank details.